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I dont' really want to kill my computer but I am having EXTREMELY irritating problems with it. I don't know where the problem lies and I need help.

I have Vonage and get phone service without interuption, so I know the modem and router are working fine. But somewhere between the router and the computer it all goes to heck. The computer says I have a LAN connection, but I can't access the internet. The only think that works is turning everything off and rebooting....to include unplugging the modem and router.

I've tried everythingk I know to figure out the problem. Sometimes i get a warning that no IP connection can be established and than other times I see a warning about a gateway. i am very frustrated. HELP!

And for bonus credit, I could use advice on whether I really need to upgrade. I run Adobe Photoshop CS2 and I'm locking up the computer constantly. I've tried to not mulittask too much, but I'm still running very slow. I have 1gig of ddrsdram and a 200 gb hd I have an AMD Athlon 64 3400+ (Emachines T6520) Do I really need a new graphics card and more Ram? I know I have 2 512 sticks so I'd have to buy 1 gig sticks and lose out on the money I paid for the 512s.......right?

I confess, I'm an idiot when it comes to the magic workings of computers....I know they work, I'm just not big on knowing how. But if you could explain it to me or give me an affordable recomendation.....I'd really be grateful.

Comments (Page 1)
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on Jan 16, 2006
Hmm, about the network, I am not sure. Is it wired or wireless? That would be the first thing to know.

Second, I cannot imagine that your machine is not enough to run Photoshop. Sure, PS is a resource heavy program, but I have run it with no problems on a lesser system. When creating large files and doing more complex things, my system slows down noticeably, but not to the point of freezing up. I would suspect that perhaps there are other things going on. But I cannot be more precise than that. Hopefully someone more knowledgeable will be around to help.
on Jan 16, 2006
Regarding PS CS2 and that eMachines ... that's plenty. I'm running it on that EXACT same machine (T6520) at home with no problems. In fact, I run it here at work w/ a lessor machine and it suffers no problems. When I start adding things to the running apps list ... that gets a little hairier. I'm a developer, so I've usually got Visual Studio, Firefox, IE, Trillion, NoteTab Pro (text editor), plus remote Desktop to the webserver and database server. So, I tend to abuse my system with regularity.

Here's a question - do you experience slow responses with other apps? or is it just PS?

You might want to do 3 things (just 'cause they're a good habit to get into)

1 - run a virus scan, always a good thing to do
2 - run an ad-ware scan (Ad-aware SE from www.lavasoft.de is a good one)
3 - run a spyware scan (Spybot S&D (Search & Destroy)) is a good one.

We usually do this once a week. If it starts acting sluggish, we'll do it more frequently.

Will say one thing, it's more than likely NOT the computer itself ... I'm very happy with the T6520. Of course, I was coming from an Athlon 1.3 w/ 384meg of RAM and 40 Gb hdd.
on Jan 16, 2006

1 - run a virus scan, always a good thing to do
2 - run an ad-ware scan (Ad-aware SE from www.lavasoft.de is a good one)
3 - run a spyware scan (Spybot S&D (Search & Destroy)) is a good one.

The last 2 are a must.  And I would download the Windows Beta software (it is pretty good) as it runs in the background, while the 2 listed above have to be run manually.  But all 3 catch different things, so having all 3 is not a problem. And you would be surprised how much bandwidth those nasties can suck down!

I take it your vonage does not go through your gateway/Router?  Most of those little gateway/routers do not support QOS which is essential for VOIP.

There are 2 other things I would check out (altho they will be hard).  I have found that not all gateway/routers are the same.  The Linksys I use to have was very flaky that way.  A periodic reboot (power off and on) was essential for it.  The Netgear I have now is much better (I also have one so old, it does not have a recognizable name brand, but it rarely gives me problems).  Also, when you do lose your internet connection, make sure your DNS is still set correctly.  Comcast has a nasty trick of constantly changing their DNS, so unless I refresh my IP and that of the gateway/router, I 'lose' internet connectivity.

Finally, do you run any P2P software?  That can suck down your bandwidth fast, even if you do not have files shared.  And a 'simple' uninstall does not get rid of all the pieces of it.  That usually requires a registry hack.

on Jan 16, 2006
I may have your network issue answer. I am not all that 'up' on Vonage but I do know a bit about Time Warners VOIP service.

The VOIP device will launch a denial of service attack on your local router IP to preserve VOIP quality. If you call Vonage I doubt you will here those words repeated but you should check the fine print of your contract. Time Warner uses some interesting language to describe what they will do to provide QOS on the phone.

All of the other PC side suggestions are great thing to try and I have to agree that Windows Antispyware Beta has been a wonderful product in our enterprise. I use it on all of my personal PC's as well.
on Jan 16, 2006
The last sounds like a good thing to check. The other stuff would'nt hurt to look into.
on Jan 16, 2006
I use Cox cable and they get hiccups in the line everyonce in a while. So the easiest way to fix it is to open command promt.

ipconfig /release
then
ipconfig /renew

works like a charm.
on Jan 17, 2006
Hmmm, I am wondering what I am doing RIGHT? I have a slightly slower configuration than you, and I have a notebook. I run WB for the OS, Photoshop CS, Poser, Office...the usual stuff. My network is running through Comcast with everything setup with the defaults, so in short, I have no probs whatsoever. Perhaps this all has to do with the "don't fix it if it ain't broke" theory. Have you made any significant changes to your system in terms of tweaks and such? Sometimes, this can cause adverse effects that can compound the problem. If you have the capability of doing a sytem restore, you may want to do that and then try reinstalling components and/or software with their latest patches and fixes. You may have to do this one step at a time in order to figure out what is wrong.
on Jan 17, 2006
I use Vonage (have since October, 2004) and find this particular forum very helpful. You may want to give it a try - they may be able to help.

Link
on Jan 18, 2006
Thank you all. I am going to try running Spybot-I thought Adaware checked for spybots too, but I'm going to see if this helps. just one question...

unless I refresh my IP and that of the gateway/router, I 'lose' internet connectivity

How do you refresh the gateway? That seems to be the weak link (losing that most often)
on Jan 18, 2006
Any recommendations for Virus Scans? I had a free trial for Norton but i think it's due to expire....McAfee? Something else?
on Jan 18, 2006
Is it wired or wireless
Wired, but if it turns out that router is flaky, I'll get a wireless one. (How do I test the router? My phone is fine, the problems are only showing in the pc)

do you experience slow responses with other apps?
Yes

Will say one thing, it's more than likely NOT the computer itself ... I'm very happy with the T6520.
Waaa Hooo Thanks for making me feel better!

The VOIP device will launch a denial of service attack on your local router IP to preserve VOIP quality
Hmmmm, I remember something about bandwith vrs call quality....but wouldn't that only be an issue if I'm on the phone? I'll read up on it.

Finally, do you run any P2P software? That can suck down your bandwidth fast, even if you do not have files shared. And a 'simple' uninstall does not get rid of all the pieces of it. That usually requires a registry hack
I don't run any P2P stuff. I had to wipe the hard drive on my old computer to get rid of it. Never again.

on Jan 18, 2006
8490 bad products blocked......ouch. I guess I really did need Spybot! Thanks!
on Jan 18, 2006
This could be quite simple to sort, do you regulary clear out your old files( disc clean) also how fragmented is it. A lot of people often forget these basic house keeping items. There is some good software available (quite reasonalby priced - "Diskeeper run a free trial excellent prog) from tucows. Or use windows tools.
on Jan 18, 2006
How do you refresh the gateway? That seems to be the weak link (losing that most often)


Power it off and back on.
on Jan 18, 2006
just a thought - some software firewalls with so- called automatic network detection automatically block new networks until they are configured in the settings- I've known both Norton and Zonealarm to do this. So.....do you use one of these software firewalls or just the windows firewall? The reason it might work when you turn the router/modem off then on is that the IP address allocation may be changing to something not blocked by a software firewall. The other clue is that you said the computer detects a LAN connection but you can't surf....sounds softwareish to me!
Cheers
Chris
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